Bachelor’s degree or equivalent experience.Monitor and manage department expenses to remain within approved budget/policy.Partner with senior management to establish goals and develop strategy.Assist with taking calls and providing back-up support.Assist team by interpreting, researching, and resolving the most complex call inquiries and escalations with limited support.Cultivate a culture of continuous improvement and learning by providing feedback to associates on all performance measures and developing career path and skills enhancement opportunities.Responsible for decisions regarding employment, performance appraisals, training, disciplinary actions, and salary recommendations.Conduct regular staff meetings to ensure team adherence to compliance rules and regulations.Analyze, establish, implement, and monitor operational goals using statistical data to determine workload, productivity, and effectiveness of team.Create and maintain service standards for daily operations, customer service, and customer retention.Provide day to day leadership and support to Contact Center Associates.
We offer competitive perks and benefits including career growth, PTO, insurance and more.
As important as your career might be, there’s a whole lot more to life. The very experiences you’ll help support, strategize, design, and put into action have a direct impact on the lives of millions of people throughout the country. Why work for us: As a member of the Gravity Defyer team, you’re central to our mission and the reason for our growth. Everything we do is designed to support and empower our customers. Today we offer an assortment of sole types and styles tuned for almost any activity and lifestyle. Over 10 years of design and research has gone into refining our shock absorbing shoe technology, and the efforts continue as we improve upon the original design and incorporate new materials and technology. The company Gravity Defyer was created in 2008 as the sole manufacturer and distributor of shoes featuring the patented sole technology that later became dubbed the VersoShock sole. The results and comfort were incredible, and we recognized that these shoes could have amazing benefits for everyone. Our Impact Research Technology Group created the first Gravity Defyer shoe in 2004. What we do here: Gravity Defyer Medical Technology Corp is a leading footwear technology corporation. We are seeking someone who can thrive on being able to work in a fast-paced, evolving, high volume and structured environment while driving functional results and cultivating a positive continuous improvement culture. Gravity Defyer Medical Technology Corp is currently seeking a Contact Center Manager This is a unique opportunity to provide top-notch leadership to a team of associates and deliver world-class customer service to our customers.
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